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Omnichannel for Customer Service – Role Persona Mapping
Omnichannel for Customer Service – Role Persona Mapping
When using Microsoft's Omnichannel for Customer Service or Unified Routing "Role Persona Mapping" can come into play. In this post I will explain how and why.
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Microsoft Dynamics 365 | NEIL PARKHURST (MVP)
NEIL PARKHURST (MVP)
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