Microsoft Teams: Queues app on Teams phone devices
Microsoft Teams has enhanced its call management capabilities for agents with the introduction of the Queues app on Teams phone devices. This app allows agents to handle incoming calls, view call queues, and manage call history right from their Teams phone devices, improving their communication efficiency. The Queues app is now generally available on the Android platform across worldwide instances of Microsoft Teams, GCC High, and GCC, with a release date of December CY2024. This update is part of the platform's ongoing efforts to offer effortless and streamlined communication for its users.
For more information on this update, please see the post on M365 Admin.
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