From Power Virtual Agents to Microsoft Copilot Studio - More than a name change

The subtle rebranding of Power Virtual Agents to Microsoft Copilot Studio has generated interest among chatbot enthusiasts. It's more than just a name change, as the Copilot Studio harnesses the whole Microsoft conversational AI ecosystem. The Conversation boosters feature has been added to Power Virtual Agents, ensuring that the bot can connect to current, reliable data sources and handle unanticipated queries that the maker has not programmed it to answer. Microsoft Copilot Studio offers an end-to-end conversational AI platform that is empowering users with customizability using natural language or graphical interface while ensuring predictability of responses for key topics through the Copilot for Microsoft 365. Copilot Studio provides an intuitive and integrated design studio experience for makers to create impactful conversational AI experiences and drive business outcomes. The feature allows users to leverage the generative AI to dynamically create multi-turn answers over data and dialogues that are engaging and relevant for users.

This is a game-changer in business solutions, considering the limited resources and global competition where customer demands keep rising. By making use of Copilots and generative AI, businesses can face their challenges head-on with ease. Microsoft Copilot Studio is now a highly reliable means to achieve this, making it more relevant and useful to those desiring a fully automated self-service solution. Learn more about the platform in the resource links provided.

Author Éric Sauvé or ZePowerDiver as he is known, is a Power Platform enthusiast, Microsoft Certified Trainer, and Microsoft Most Valuable Professional. He's a Power Platform practice lead, solution architect, and consulting service director at XRM Vision.

The article was originally published on ZePowerDiver's blog.