Power Query Features: An Overview
If you're a Power BI user looking to maximize the potential of Power Query Editor, this tutorial is for you. It provides an overview of the av...
Embark on your journey of creating powerful chatbots effortlessly with our curated collection of Microsoft Power Virtual Agent blogs. Stay informed about the latest updates, tips, and best practices to leverage Power Virtual Agent for building intelligent and efficient conversational experiences.
If you're wondering how to view Power BI files in OneDrive and SharePoint, this video tutorial provides a step-by-step guide to help you out. ...
If you're a Power BI user looking to maximize the potential of Power Query Editor, this tutorial is for you. It provides an overview of the av...
Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the ...
The Power Platform has undergone some changes in its SKU names, and it's essential to stay up-to-date on them. The most notable change is the ...
Enhance Case Experience is currently available only for the Customer Service Workspace app which targets to increase the productivity of the a...
Below is the default notification the agent receives on incoming conversations/calls. It is defined through the below out-of-the-box template....
The Real-time dashboard consists Summary, Ongoing conversation, Agent, and Voice report. To enable it – Login into Customer Service Admin Cent...
New updates have come to Power Virtual Agents, our low-code bot creation service that’s part of the Microsoft Power Platform. We’ll show you h...
Microsoft's Omnichannel for Customer Service makes use of Unified Routing to allocate (assign) work items to agents. Typically, once a convers...