Microsoft Contact Center AI: Connect existing agents from Azure Foundry to agents in CCAI
The new Contact Center AI Conversational Agent Builder allows users to connect existing agents from Azure Foundry to be used as connected agents for agents in CCAI. The CCAI agent routes queries to the connected Foundry agent, and responds back to the user in either text or speech (via text-to-speech). Product Release phase Preview Release date November CY2026Preview date: October CY2026 Platform Web Cloud Instance Worldwide (Standard Multi-Tenant) Created 2026-10-14 23:01:02Z Roadmap ID 575282 Roadmap Link https://www.microsoft.com/microsoft-365/roadmap?id=575282
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