Try skill-based agent search in Dynamics 365 Customer Service
Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent ...
Embark on your journey of creating powerful chatbots effortlessly with our curated collection of Microsoft Power Virtual Agent blogs. Stay informed about the latest updates, tips, and best practices to leverage Power Virtual Agent for building intelligent and efficient conversational experiences.
Dynamics 365 Customer Service just got better with the new skill-based agent search feature, announced in this post. With this feature, agent ...
Latest features in Power virtual agent in latest release
Microsoft recently announced a new product, Copilot, which harnesses the power of natural language processing and machine learning to provide ...
If you're a fan of Power Virtual Agents, you're in for a treat! Microsoft recently unveiled an exciting new preview feature that's sure to boo...
In this article, the author discusses a new preview feature in Power Virtual that allows users to bring in dynamic options from Dataverse and ...
Microsoft's Power Platform has been promoting an internal "makers community," which is likely the source of all Center of Excellence (CoE) ide...
The Microsoft 365 support integration app for ServiceNow has announced its integration with ServiceNow Virtual Agent. This integration links M...
With the Covid19 pandemic wreaking havoc globally, the need for critical information on the virus is at an all-time high. This post outlines t...
The Covid19 pandemic has caused widespread concern around the globe, and governments and health organizations are trying to provide citizens w...
If you're attending the Microsoft Build event from May 24th to May 26th 2022, get ready for some exciting updates to the Power Virtual Agents ...