Microsoft Power Virtual Agent: Latest updates

NEW Conditional Access Optimization Agent in Microsoft Entra + Security Copilot in Entra updates

Troubleshoot identity issues, investigate risky users and apps, and optimize Conditional Access policies using natural language—with built-in ...

Autonomous Agents are here! (preview)

If you have been following any of the announcements from Microsoft around Copilot Studio than you might have heard the term autonomous agents ...

Microsoft Teams: Decorate your background for GCC environment (Premium)

Teams users in the GCC environment can now have some fun with their meetings by using the "Decorate your background" feature in Teams. This fe...

Microsoft Teams: Queues app (Premium)

Microsoft Teams is introducing a new app called "Queues" to help teams handle customer calls right within the Teams platform. This app will al...

Microsoft Defender for Cloud Apps network requirements update

Microsoft is updating the IPs for portal access and agent connections of its Defender for Cloud Apps. This change will take place on January 7...

How to – Enable inbox for agents in Dynamics 365 Customer Service Workspace / Omnichannel

Inbox view in the agent workspace allows agents to quickly perform a preliminary assessment of the service requests coming from different chan...

Power Platform 2023 Release Wave 1 Highlights

Today’s the day! The Dynamics 365 and Power Platform 2023 Release Wave 1 notes were announced! View the full Power Platform 2023 Release...

Microsoft Teams Give and Take Control is now generally available on Azure Virtual Desktop

We are happy to announce that Microsoft Teams Give and Take Control is now generally available on Azure Virtual Desktop. Give and Take Control...