Agentic AI in Dynamics 365 Customer Service: From Reactive Support to Proactive Service
Customer Service doesn’t always get the spotlight during a Dynamics 365 release—but in the 2026 Release Wave 1, it should. While Sales feature...
Microsoft Excel
Customer Service doesn’t always get the spotlight during a Dynamics 365 release—but in the 2026 Release Wave 1, it should. While Sales feature...
Setting up SharePoint integration with Microsoft Dynamics 365 looks simple - and technically, it is. But here’s where most organizations get i...
Check out this article via web browser: Your service principals probably don’t need secrets Application policies in Entra have been arou...
Sales teams mostly start their day with daily interactions with customers. Another tedious time-consuming work they do is to track those inter...
Translytical task flows take interactive Power BI reports to the next level where users can update records, add annotations, and trigger actio...
A reference framework for naming everything in Microsoft Fabric - from capacities down to gold-layer fact tables. Patterns, examples, and stro...
Microsoft has released out-of-band (OOB) updates today, April 19, 2026, to address issues introduced by the April 2026 Windows security update...
Microsoft Teams will allow meeting organizers to automatically start transcription without recording by selecting the new “Transcribe on...
Microsoft Teams admin center will introduce centralized management for Attendee Capacity Pack licenses starting late April 2026. Admins can di...
Azure
Microsoft 365 Sharepoint
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