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Notification template in Omnichannel Voice (Dynamics 365 Customer Service)

Below is the default notification the agent receives on incoming conversations/calls. It is defined through the below out-of-the-box template....

PowerPlatformTip 39 – ‘FetchXML’

Have you heard of Fetchxml for Dataverse queries in Power Automate?🤖 Fetchxml is a 🚀powerful query language for complex Dataverse queries, a...

[Solved] Portal provisioning failed. You can retry portal provisioning or contact Microsoft support if this issue persists. while creating power pages site or power portal

Sometimes if you get errors while creating a custom portal or power page website like below then follow the procedure to solve this. The ERROR...

[Solved] Portal provisioning failed. You can retry portal provisioning or contact Microsoft support

Check out this video for a solution to the common issue of portal provisioning failure when working in Dynamics 365 Customer Engagement. The v...

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GDPR and Newsletter sign-up

Yesterday I mentioned that double opt-in for newsletters is not required for GDPR (AVG). But what is required to have a subscription form that...

Register for our #webinar at www.inogic.com/webinars #msdyn365 #gamification #employeeengagement

Add, Remove, & Rename Columns In R Using dplyr

If you're working with R for data manipulation, the dplyr package is a powerful tool that shouldn't be overlooked. With a range of functionali...

Business Central 2023 wave 1 (BC22) new features: Use advanced warehouse functionality with minimal complexity (New warehouse features)

Hi, Readers.The public preview for Dynamics 365 Business Central 2023 release wave 1 (BC22) is available. Learn more: Link. I will contin...

How the Search Service Authenticates to Access an Azure SQL Database

When using Azure Cognitive Search to index data from an Azure SQL database, it's important to understand the different authentication methods ...