Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
If you plan on using Universal Resource Scheduling (URS) for custom entities or for scheduling services with Customer Service you should be aw...
Check out our new whitepaper: Create event-driven serverless apps with Azure Event Grid and Azure Functions You can build and run serverless...
This new whitepaper is written by AzureCAT Mahesh Kshirsagar of the Azure Global Customer Engineering (AGCE) team. This highly ...
As more and more Office 365 customers adopt Microsoft Teams, we’ve heard from many of you that you want to deploy and manage Teams the same wa...
In this informative video, you'll discover how to streamline the hand-off process from virtual to human agents with Power Virtual Agents. With...
Many Mac Outlook users have reported that they are facing errors while using it on their machine. Among all common problems, Outlook Mac erro...
IntroductionMany customers would like to migrate their AIX (Advanced Interactive eXecutive) workloads to Linux in Azure to take advantage of t...
“Sometimes history repeats itself. And sometimes it doesn’t.” – Adam Curtis I agree with Adam about history thought. We can’t predict th...
OverviewThis post continues the steps to deploy NTT Data UniKix on Azure. In Part 1, you deployed the preconfigured VM from Azure Marketplace....
I see lots of questions regarding the best way to connect to a dynamics environment with Power Automate and people who struggle to find functi...
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