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Seamless hand-off from virtual to human agents with Power Virtual Agents

In this informative video, you'll discover how to streamline the hand-off process from virtual to human agents with Power Virtual Agents. With this intuitive tool at your disposal, you'll learn how to seamlessly transition bot conversations to human agents without compromising context or coherence. By leveraging the expertise of human agents alongside the efficiency of chatbots, you can create a superior user experience that empowers both your customers and your support team.

By watching this video, you'll gain insights into the features and functionality of Power Virtual Agents that enable smooth hand-off processes. You'll also discover how to ensure effective communication, build trust with your customers and mitigate customer frustration and improve overall customer satisfaction. If you're looking to create a customer-centric support experience powered by cutting-edge technology, you won't want to miss the insights shared in this video.

So hit play and discover how to harness the power of Power Virtual Agents to take your customer support to the next level.

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Microsoft Copilot Studio
Microsoft Copilot Studio

Transform customer and employee experiences with copilots built in Microsoft Copilot Studio. Customize Microsoft Copilot for Microsoft 365 or build your own copilot experiences.

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