How to configure Omnichannel Live chat in Dynamics 365
In the modern era, any contact center implementation should enable multiple support channels for their customers or prospects. This will ensur...
Dynamics 365 Supply Chain Management
In the modern era, any contact center implementation should enable multiple support channels for their customers or prospects. This will ensur...
As a backup admin, one of your key responsibilities is to stay on top of all critical backup incidents and ensure that these are routed to the...
Doesn’t matter how many times you tell a salesperson that input of data is important. They will always ask you what’s the output t...
In this episode, Gemma Milne interviews Annie Gullingsrud, Chief Strategy Officer at EON, about the intersection of connected products and the...
In the first blog post of this series, we used PowerBI to visual data from Cost Management for your labs. In the second, we recorded and displ...
AC and CJ get into the news … and there are some doozies! We discuss a slew of cyber security news, Microsoft’s new start experience, Windows ...
Real-time marketing comes with a bunch of pre built triggers which come with the installation such as ‘Contact Created’ and ‘Lead Created’ bu...
In my previous post, I have described how to populate Owner value dynamically in Power Automate. The trick I used in that post only works ...
When building flows in Power Automate, sometimes we need more than just adding a dynamic value for complex scenarios (or at least for comp...
If you're an end-user of Microsoft 365 and Teams, this update catch-up is just for you! From the period of 28th August - 11th September 2021, ...
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