Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot
Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams meet the n...
Dynamics 365 Order Management System
Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams meet the n...
The speed that AI can now discover and exploit vulnerabilities means that our defenses also need to adjust. For the devices that you manage wh...
Discover the latest Dynamics 365 Field Service Schedule Board enhancements designed to help schedulers work faster. Explore Move To, Reassign ...
Gartner predicts that more than 40% of agentic AI projects will be cancelled by 2027, largely because the ROI was never clear. Most organizati...
Every CE practice has a version of the same story. The proposal goes out. Scope is defined. The data migration is in there: extract, transform...
Businesses today expect customer conversations to happen where customers are most comfortable, and for over 2 billion users worldwide, that pl...
Microsoft is retiring EWS-based controls for Personal Bookings in Microsoft Bookings on August 5, 2026. After that, access will be managed onl...
Starting mid-July 2026, Microsoft 365 admin center taskbar pinning will only manage the Microsoft 365 Copilot app, excluding companion apps (F...
We are announcing Bullseye routing with User groups in Dynamics 365 Contact Center. This feature will reach public preview on July 17, 2026. H...
Starting with Windows 11, version 26H2, the default behavior of the Windows settings backup policy will shift from disabled to enabled. Defaul...
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