Dynamics 365 Order Management System

Assign open shifts in Microsoft Teams Shifts

Microsoft Teams Shifts introduces “Assign open shifts,” allowing managers to auto-assign open shifts based on availability, time o...

Dynamics 365 Contact Center – Update to provide greater granularity to session rejection reasons

We are announcing that beginning on June 8, 2026, with full availability by June 31, 2026, Dynamics 365 Contact Center will now track session ...

Save your event as template to reuse event configurations

Microsoft Teams will allow event organizers to save and reuse custom event templates, including details, participants, branding, and settings,...

Dynamics 365 Contact Center – Protect customer experience on direct inward dialing lines with overflow actions

We are announcing the ability to protect the customer experience on direct inward dialing lines with overflow actions in Dynamics 365 Contact ...

Dynamics 365 Sales – Improve opportunity data completeness with AI-powered data enrichment

We are announcing the ability to improve opportunity data completeness with AI-powered data enrichment in Dynamics 365 Sales. This feature wil...

Dynamics 365 Project Operations – Enable subcontractor vendor invoice matching to actuals

We are announcing the ability to match actual costs when generating vendor invoices for receipts associated with subcontracting purchase order...

Dynamics 365 Project Operations – Enable Project Revenue recognition using cost estimate instead of EAC

We are announcing the ability to enable Project Revenue recognition using the percentage of completion based on the cost estimate instead of t...

Dynamics 365 Contact Center – Automatically handle waiting conversations when queues close or become unstaffed

We are announcing the ability to automatically handle waiting conversations when queues close or become unstaffed in Dynamics 365 Contact Cent...

Microsoft Teams: Queues app on phone devices

Soon, the Queues app will be generally available for agent experiences on Teams certified phone devices. The intuitive interface and real-time...

Connecting customer-built AI to Microsoft 365 Copilot: The Proxy Agent Pattern