Explore the latest trends, tips, and best practices in Microsoft Dynamics 365 Marketing through our curated collection of blogs. Stay informed and maximize your marketing efforts with expert insights from industry professionals.
We’ve released updates to the following update channel for Microsoft 365 Apps: Current Channel When this will happen: We’ll be gra...
Why Dynamics 365 teams need a control layer — and most don't have one. There's a conversation that happens in almost every Dynamics 365 enviro...
Microsoft Teams is expanding presenter visibility in Manage what attendees see for Teams events. Event organizers and producers can now drag a...
Organizations can now allow trusted external presenters to manage Microsoft Teams event production controls. Federated (B2B) users and guest u...
Planner Agent chat is coming to Microsoft Planner basic plans. This feature brings Planner Agent directly into the Planner experience, allowin...
We’re introducing the ability to view and manage auto attendant shared voicemails directly in the Microsoft Teams Queues app. Previously...
We’re performing a one-time cleanup of aged pending requests in the All Agents request management experience. This cleanup is intended t...
We are announcing the ability to start quality and coaching in one click with out-of-box criteria in Dynamics 365 Contact Center. This feature...
We are announcing the ability to use bullseye routing with user groups to orchestrate conversations in Dynamics 365 Contact Center. This featu...
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will...
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