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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Configure technician service reports

In the world of field service, the ability to deliver clear, professional, and customized service reports to customers is no longer optional—i...

1 month ago

Dynamics 365 Field Service : Configure products to enable automatic creation of customer assets

In Microsoft Dynamics 365 Field Service, managing equipment and assets at the customer's location is essential for providing excellent after-s...

2 months ago

Everything You Need to Know About the Customer Knowledge Management Agent in Dynamics 365 Customer Service

Back in February, I shared an article walking through the new features lined up for the 2025 Release Wave 1 of Dynamics 365 Customer Service a...

3 months ago

{How to} Option sets for field mapping in integrated search in Dynamics 365 Customer Service

Hello Everyone,Today i am going to share my thoughts on the new feature of option sets for field mapping in integrated search in Dynamics 365 ...

1 year ago

{How to} Join a Teams call is generally available and on by default

If you're looking to learn how to join a Teams call, you're in luck. This feature is now generally available and enabled by default for Dynami...

1 year ago

How to amplify contact centers and field service operations with AI

In this video, Jeff Comstock, Corporate Vice President of Dynamics 365 Customer Service, discusses the transformative power of Copilot in enha...

1 year ago

2023 Wave 2 Release Notes: D365 Customer Service

The release notes for the 2023 Wave 2 Release of D365 Customer Service are out, and this post is part of a series that will explore the new fe...

2 years ago

Uncover new insights & deliver personalized customer journeys with Dynamics 365 Customer Insights

Discover a new frontier in customer relationship management with Dynamics 365 Customer Insights. This platform provides unique insights into c...

2 years ago

Dynamics 365 Customer Service (Overview)

Dynamics 365 Customer Service provides functionality around Cases e.g., entitlements, SLAs, queues, knowledge base, and customer satisfaction(...

2 years ago

How to build a modern field service organization

Field service organizations are evolving from the traditional break-fix model, which is no longer sufficient due to its high costs, inefficien...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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