Transition from Unified Service Desk to Customer Service workspace
On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...
2 months ago
Microsoft Dynamics 365 Customer Service: Latest updates
Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
{How to} Ask about case data in Copilot help pane in Dynamics 365 Customer Service
Hello Everyone,Today I am going to share my thoughts on asking about case data in Copilot help pane in Dynamics 365 Customer Service.Let's get...
10 months ago
{Do you know} Implement Anywhere365 Solution for Omnichannel features on Microsoft Dynamics 365 Customer Service and Microsoft Teams
Hello Everyone,Today I am going to share my experience on the Anywhere365 Solution which is useful for Omnichannel Feature implementation on D...
10 months ago
How to amplify contact centers and field service operations with AI
In this video, Jeff Comstock, Corporate Vice President of Dynamics 365 Customer Service, discusses the transformative power of Copilot in enha...
11 months ago
We need to talk about... Dynamics 365 Release Wave 2 2023... Dynamics 365 Customer Insights Journeys
In this blog post, the author sheds light on the upcoming Dynamics 365 Release Wave 2 2023 and specifically discusses the Dynamics 365 Custome...
1 year ago
We need to talk about... Dynamics 365 Release Wave 2 2023... Dynamics 365 Field Service
In this post, the author delves into the upcoming Dynamics 365 Release Wave 2 of 2023, with a particular focus on the Dynamics 365 Field Servi...
1 year ago
Announcing End of Life for Dynamics 365 Project Service Automation
In a recent announcement, it was revealed that Dynamics 365 Project Service Automation (or PSA) 3.x is being deprecated. This means that users...
1 year ago
2023 Wave 2 Release Notes: D365 Customer Service
The release notes for the 2023 Wave 2 Release of D365 Customer Service are out, and this post is part of a series that will explore the new fe...
1 year ago
Uncover new insights & deliver personalized customer journeys with Dynamics 365 Customer Insights
Discover a new frontier in customer relationship management with Dynamics 365 Customer Insights. This platform provides unique insights into c...
1 year ago
How to build a modern field service organization
Field service organizations are evolving from the traditional break-fix model, which is no longer sufficient due to its high costs, inefficien...
2 years ago
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