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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Transition from Unified Service Desk to Customer Service workspace

On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...

27 days ago

{How to} Ask about case data in Copilot help pane in Dynamics 365 Customer Service

Hello Everyone,Today I am going to share my thoughts on asking about case data in Copilot help pane in Dynamics 365 Customer Service.Let's get...

7 months ago

How to amplify contact centers and field service operations with AI

In this video, Jeff Comstock, Corporate Vice President of Dynamics 365 Customer Service, discusses the transformative power of Copilot in enha...

9 months ago

Microsoft Dynamics Field Service : Overview

If you are wondering what field service is and how organizations manage the problems of their customers, then this is an informative overview ...

1 year ago

We need to talk about... Dynamics 365 Release Wave 2 2023... Dynamics 365 Field Service

In this post, the author delves into the upcoming Dynamics 365 Release Wave 2 of 2023, with a particular focus on the Dynamics 365 Field Servi...

1 year ago

Announcing End of Life for Dynamics 365 Project Service Automation

In a recent announcement, it was revealed that Dynamics 365 Project Service Automation (or PSA) 3.x is being deprecated. This means that users...

11 months ago

2023 Wave 2 Release Notes: D365 Customer Service

The release notes for the 2023 Wave 2 Release of D365 Customer Service are out, and this post is part of a series that will explore the new fe...

1 year ago

Dynamics 365 Customer Service (Overview)

Dynamics 365 Customer Service provides functionality around Cases e.g., entitlements, SLAs, queues, knowledge base, and customer satisfaction(...

2 years ago

How to build a modern field service organization

Field service organizations are evolving from the traditional break-fix model, which is no longer sufficient due to its high costs, inefficien...

2 years ago

Measuring Customer Experience with Dynamics 365 Customer Voice

Understanding the key to successfully improving customer experience is through measuring it. This blog post emphasizes the importance of measu...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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