Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Back in February, I shared an article walking through the new features lined up for the 2025 Release Wave 1 of Dynamics 365 Customer Service a...
On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...
Hello Everyone,Today I am going to share my thoughts on asking about case data in Copilot help pane in Dynamics 365 Customer Service.Let's get...
If you're looking to learn how to join a Teams call, you're in luck. This feature is now generally available and enabled by default for Dynami...
In this video, Jeff Comstock, Corporate Vice President of Dynamics 365 Customer Service, discusses the transformative power of Copilot in enha...
In this post, the author delves into the upcoming Dynamics 365 Release Wave 2 of 2023, with a particular focus on the Dynamics 365 Field Servi...
The release notes for the 2023 Wave 2 Release of D365 Customer Service are out, and this post is part of a series that will explore the new fe...
Discover a new frontier in customer relationship management with Dynamics 365 Customer Insights. This platform provides unique insights into c...
Field service organizations are evolving from the traditional break-fix model, which is no longer sufficient due to its high costs, inefficien...
Understanding the key to successfully improving customer experience is through measuring it. This blog post emphasizes the importance of measu...
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