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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Customer Service Workspace – Multiple Browsers

Have you tried loading Microsoft’s, customer service workspace in multiple browsers? If you are working with Dynamics 365 Contact Center and h...

4 months ago

{How to} Use overflow for lengthy wait times for work items dynamics 365 customer service

Hello Everyone,Today I am going to share my thoughts: use overflow for lengthy wait times for work items dynamics 365 customer service. L...

7 months ago

How to give permissions to Power BI reports to view from Dynamics 365 Customer Service

Hello Everyone,Today I am going to show how to manage access to Power BI Reports which are published on the Dynamics 365 Customer Service.Let'...

8 months ago

{Do you know} Implement Anywhere365 Solution for Omnichannel features on Microsoft Dynamics 365 Customer Service and Microsoft Teams

Hello Everyone,Today I am going to share my experience on the Anywhere365 Solution which is useful for Omnichannel Feature implementation on D...

8 months ago

We need to talk about... Dynamics 365 Release Wave 2 2023... Dynamics 365 Customer Insights Journeys

In this blog post, the author sheds light on the upcoming Dynamics 365 Release Wave 2 2023 and specifically discusses the Dynamics 365 Custome...

1 year ago

Announcing Microsoft Copilot for Service

This blog post covers the announcement of Microsoft Copilot for Service, an AI-powered service experience offering organizations a unique oppo...

1 year ago

WhatsApp Integration with Dynamics 365 CRM – A Powerful Tool for Improving Customer Engagement!

If you're looking to enhance customer engagement, integrating WhatsApp with Dynamics 365 CRM can prove to be a powerful tool. This collaborati...

1 year ago

Dynamics 365 Customer Insights, Sales, and Commerce 2023 Release Wave 2 Highlights

If you're curious about the new features and functionalities in Dynamics 365 Customer Insights, Sales, and Commerce's 2023 Release Wave 2, t...

1 year ago

3 Tips on Staying Ahead in the Fast-Paced Industry With Dynamics 365 Field Service Mobile App!

The Dynamics 365 Field Service mobile app is a game-changer in the field services industry. It leverages technological innovations to streamli...

2 years ago

Omnichannel for Customer Service – Teams Integration

Microsoft Teams has become an integrated channel with Omnichannel for Customer Service, opening up new possibilities for internal help desks t...

4 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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