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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Customer Service Workspace – Multiple Browsers

Have you tried loading Microsoft’s, customer service workspace in multiple browsers? If you are working with Dynamics 365 Contact Center and h...

1 month ago

How to give permissions to Power BI reports to view from Dynamics 365 Customer Service

Hello Everyone,Today I am going to show how to manage access to Power BI Reports which are published on the Dynamics 365 Customer Service.Let'...

5 months ago

Introducing Microsoft Dynamics 365 Contact Center

Microsoft has released a new product called Dynamics 365 Contact Center, which can revolutionize the way businesses manage their customer inte...

5 months ago

{Do you know} Omnichannel allows multiple browsers and split screen for customer service agents

In this blog post, the author highlights an exciting feature that is now available to customer service agents on Dynamics 365 Omnichannel. Pre...

6 months ago

Omnichannel for Customer Service – Phone Number Formats

In this post, the topic of discussion is Microsoft's Omnichannel for Customer Service and the importance of having phone numbers in a specific...

9 months ago

Announcing Microsoft Copilot for Service

This blog post covers the announcement of Microsoft Copilot for Service, an AI-powered service experience offering organizations a unique oppo...

1 year ago

WhatsApp Integration with Dynamics 365 CRM – A Powerful Tool for Improving Customer Engagement!

If you're looking to enhance customer engagement, integrating WhatsApp with Dynamics 365 CRM can prove to be a powerful tool. This collaborati...

1 year ago

2023 Release Wave 1: D365 Customer Service | Part 1

Get ready for a sneak peek into the upcoming features of the 2023 Release Wave 1 for D365 Customer Service. The release notes for this latest ...

1 year ago

Omnichannel for Customer Service – Teams Integration

Microsoft Teams has become an integrated channel with Omnichannel for Customer Service, opening up new possibilities for internal help desks t...

4 years ago

Power Tips: Dynamics 365 for Customer Service

New video out now – Power Tips: Dynamics 365 for Customer Service! This is another quick catch up with Heidi (LinkedIn, Twitter,...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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