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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Connected Field Service: Bridging IoT and Customer Service Excellence

In today’s fast-paced, connected world, customer expectations are higher than ever — they expect issues to be resolved even before they ...

1 month ago

Dynamics 365 Field Service : Create child assets

In any service organization, tracking customer assets is crucial—not just the main product (like a machine or system), but also its sub-compon...

2 months ago

Transition from Unified Service Desk to Customer Service workspace

On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of supp...

7 months ago

Customer Service Workspace – Multiple Browsers

Have you tried loading Microsoft’s, customer service workspace in multiple browsers? If you are working with Dynamics 365 Contact Center and h...

11 months ago

{How to} Ask about case data in Copilot help pane in Dynamics 365 Customer Service

Hello Everyone,Today I am going to share my thoughts on asking about case data in Copilot help pane in Dynamics 365 Customer Service.Let's get...

1 year ago

How to give permissions to Power BI reports to view from Dynamics 365 Customer Service

Hello Everyone,Today I am going to show how to manage access to Power BI Reports which are published on the Dynamics 365 Customer Service.Let'...

1 year ago

Microsoft Dynamics Field Service : Overview

If you are wondering what field service is and how organizations manage the problems of their customers, then this is an informative overview ...

2 years ago

We need to talk about... Dynamics 365 Release Wave 2 2023... Dynamics 365 Field Service

In this post, the author delves into the upcoming Dynamics 365 Release Wave 2 of 2023, with a particular focus on the Dynamics 365 Field Servi...

1 year ago

Omnichannel for Customer Service – Teams Integration

Microsoft Teams has become an integrated channel with Omnichannel for Customer Service, opening up new possibilities for internal help desks t...

5 years ago

Measuring Customer Experience with Dynamics 365 Customer Voice

Understanding the key to successfully improving customer experience is through measuring it. This blog post emphasizes the importance of measu...

4 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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