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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Connected Field Service: Bridging IoT and Customer Service Excellence

In today’s fast-paced, connected world, customer expectations are higher than ever — they expect issues to be resolved even before they ...

3 months ago

Dynamics 365 Field Service : Configure technician service reports

In the world of field service, the ability to deliver clear, professional, and customized service reports to customers is no longer optional—i...

3 months ago

Dynamics 365 Field Service : Manage working offline

In today’s fast-paced service industry, staying connected is critical—but what happens when your field technicians are working in remote areas...

4 months ago

Dynamics 365 Field Service : Configure products to enable automatic creation of customer assets

In Microsoft Dynamics 365 Field Service, managing equipment and assets at the customer's location is essential for providing excellent after-s...

4 months ago

{How to} Join a Teams call is generally available and on by default

If you're looking to learn how to join a Teams call, you're in luck. This feature is now generally available and enabled by default for Dynami...

1 year ago

Microsoft Dynamics Field Service : Overview

If you are wondering what field service is and how organizations manage the problems of their customers, then this is an informative overview ...

2 years ago

We need to talk about... Dynamics 365 Release Wave 2 2023... Dynamics 365 Field Service

In this post, the author delves into the upcoming Dynamics 365 Release Wave 2 of 2023, with a particular focus on the Dynamics 365 Field Servi...

2 years ago

Omnichannel for Customer Service – Teams Integration

Microsoft Teams has become an integrated channel with Omnichannel for Customer Service, opening up new possibilities for internal help desks t...

5 years ago

How to build a modern field service organization

Field service organizations are evolving from the traditional break-fix model, which is no longer sufficient due to its high costs, inefficien...

3 years ago

Measuring Customer Experience with Dynamics 365 Customer Voice

Understanding the key to successfully improving customer experience is through measuring it. This blog post emphasizes the importance of measu...

4 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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