How to build a modern field service organization

Field service organizations are evolving from the traditional break-fix model, which is no longer sufficient due to its high costs, inefficiencies in labor and operations, and inability to meet customer expectations. To adapt to changing demands, businesses must modernize their field service organization by incorporating new technology, such as the Internet of Things (IoT), artificial intelligence (AI), and automation. By doing so, they can move from being reactive to proactive, optimizing their operations to provide better customer service while reducing costs and increasing efficiency. This post outlines the steps required to build a modern field service organization, equipping businesses with the tools they need for success in the 21st century.

The post How to build a modern field service organization originally appeared on Microsoft Dynamics 365 Blog.