Loading...

How to amplify contact centers and field service operations with AI

In this video, Jeff Comstock, Corporate Vice President of Dynamics 365 Customer Service, discusses the transformative power of Copilot in enhancing both contact centers and field service operations using AI. Copilot leverages the power of AI and machine learning to offer a host of benefits, including streamlined communication processes, improved customer experiences, and increased efficiency for field operations, among others.

The technology behind Copilot enables it to work in tandem with existing CRM systems, thereby enhancing the overall capabilities of contact centers and field service operations. With Copilot, agents can reduce the time required for mundane tasks, such as note-taking, allowing them to focus on providing personalized solutions to customer queries.

For field operations, Copilot offers features such as automated scheduling and dispatch, route optimization, and predictive maintenance, among others. It enables field technicians to focus on their core duties, without worrying about logistical challenges and inefficiencies that can reduce productivity.

Overall, Copilot has the potential to transform the customer service and field service landscape, offering businesses a way to drive efficiency, improve the customer experience, and streamline operations.

The post How to Amplify Contact Centers and Field Service Operations with AI originally appeared on YouTube.

Published on:

Learn more
Microsoft Dynamics 365
Microsoft Dynamics 365

Welcome to the official Microsoft Dynamics 365 YouTube Channel. Subscribe to our channel and watch the latest product videos, customer interviews, and event...

Share post:

Related posts

Can Dynamics Customer Service Copilot revolutionize customer service?

The introduction of AI in customer service operations has brought immense changes in the quality of services provided by businesses. To provid...

1 year ago

Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service has introduced Copilot capabilities that provide field service managers with an AI-powered assistant. By ...

1 month ago

Extend Copilot for Microsoft 365 with Dynamics 365 Data (preview)

If you've been keeping up with the world of Microsoft, you've likely heard the term "Copilot" quite a bit. With so many different types of Cop...

3 months ago

Exploring Features in Copilot for Customer Service Dynamics 365

This post provides an in-depth look at the various features of Microsoft Copilot, which has been integrated into Dynamics 365 Customer Service...

3 months ago

Passing D365 Customer Service data to Copilot Studio

If you're using Copilot Studio in conjunction with Dynamics 365 Customer Service, then it's essential to understand what's happening in the ba...

4 months ago

Automate Field Service Operations with Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is a powerful software that automates and streamlines field service management operations. With advanced ...

1 year ago

Timeline Enhancements & Much More for Dynamics 365 Customer Service

Dynamics 365 Customer Service is a powerful tool designed to help organizations manage customer interactions and enhance customer experience. ...

1 year ago

What’s New in Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service has released its latest version with notable improvements that provide more powerful customer service ...

1 year ago

Copilot for Dynamics 365 Customer Service

Microsoft's new AI feature called 'Copilot' is making waves in the tech community, and it's set to revolutionize the way we work with Dynamics...

1 year ago

Assets and Functional Locations: Dynamics 365 Field Service

Dynamics 365 Field Service is a comprehensive service management tool that streamlines all aspects of service management for organizations. By...

2 years ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy