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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Moving from Customer Service Hub to Customer Service Workspace

From February 2025, the Dynamics 365 Customer Service Hub app will no longer be available to new enterprise customers – only the Custome...

4 months ago

{How to} Customize how records are sorted in the Dynamics 365 Customer Service inbox

If you're looking to customize how records are sorted in the Dynamics 365 Customer Service inbox, this tutorial can guide you through the proc...

10 months ago

Extend D365 Customer Service Copilot with Prompt Plugins (preview)

If you are a service organization, you have a lot to look forward to with this brand new preview feature for Dynamics 365 Customer Service! Th...

10 months ago

Try the agent call quality survey in Dynamics 365 Customer Service

In Dynamics 365 Customer Service, you can use the agent call quality survey to quickly pinpoint and address any issues that may be affecting y...

11 months ago

Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service

Field service organizations are striving for fast and efficient service. To achieve this, Microsoft Dynamics 365 Field Service has introduced ...

11 months ago

{How to} Microsoft Teams Integrate with Dynamics 365 Customer Service across different Microsoft Tenants

If you're looking for a guide on integrating Microsoft Teams with Dynamics 365 Customer Service across different Microsoft Tenants, you're in ...

11 months ago

Microsoft Dynamics 365 Field Service: Work Order

This post sheds light on how Microsoft Dynamics 365 Field Service plays a vital role in providing onsite service to customer locations for com...

2 years ago

Using Dynamics 365 Customer Engagement to Create a Great Customer Experience

Microsoft Dynamics 365 Customer Engagement is a cloud-based MRP program for companies looking to improve their customer experience. This solut...

1 year ago

Dynamics 365 Customer Voice – Conceptual Diagram (updated)

This article presents an updated version of the conceptual diagram for Dynamics 365 Customer Voice that now includes Dynamics 365 Marketing. T...

2 years ago

Resolve complex cases faster using customer support swarming

This video introduces the latest update to Dynamics 365 Customer Service, highlighting how it can help resolve complex cases faster through sw...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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