Moving from Customer Service Hub to Customer Service Workspace
From February 2025, the Dynamics 365 Customer Service Hub app will no longer be available to new enterprise customers – only the Custome...
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From February 2025, the Dynamics 365 Customer Service Hub app will no longer be available to new enterprise customers – only the Custome...
If you are a service organization, you have a lot to look forward to with this brand new preview feature for Dynamics 365 Customer Service! Th...
In Dynamics 365 Customer Service, you can use the agent call quality survey to quickly pinpoint and address any issues that may be affecting y...
Field service organizations are striving for fast and efficient service. To achieve this, Microsoft Dynamics 365 Field Service has introduced ...
If you're looking for a guide on integrating Microsoft Teams with Dynamics 365 Customer Service across different Microsoft Tenants, you're in ...
This post sheds light on how Microsoft Dynamics 365 Field Service plays a vital role in providing onsite service to customer locations for com...
If you're using Copilot Studio in conjunction with Dynamics 365 Customer Service, then it's essential to understand what's happening in the ba...
Managing sales, marketing, and service processes effectively is vital for businesses operating in an increasingly competitive marketplace. Mic...
Microsoft Dynamics 365 Customer Engagement is a cloud-based MRP program for companies looking to improve their customer experience. This solut...
This article presents an updated version of the conceptual diagram for Dynamics 365 Customer Voice that now includes Dynamics 365 Marketing. T...