Resolve complex cases faster using customer support swarming
This video introduces the latest update to Dynamics 365 Customer Service, highlighting how it can help resolve complex cases faster through swarming. The new capabilities showcased can help transform an entire organization, optimizing workflows and facilitating more efficient communication.
Swarming, in particular, improves case resolution time by bringing together multiple subject matter experts to collaborate on the same case simultaneously. By leveraging the collective knowledge of the team, complex cases can be resolved faster, reducing the need for escalations and improving overall customer satisfaction.
The video provides a comprehensive overview of these new capabilities, demonstrating how they can be utilized to streamline workflows, improve team collaboration, and ultimately deliver better customer experiences. So if you're looking to enhance your customer service capabilities, this video is a must-watch.
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