Microsoft Dynamics 365 Customer Service: Latest updates

Microsoft 365 Copilot: Self-service purchase settings in Microsoft 365 admin center (E3, E5)

If you have an E3 or E5 license, you can now manage self-service purchase settings for Microsoft 365 Copilot in the admin center. These settin...

5 Challenges of Duplicate Dynamics 365 CRM Data and How to Solve Them!

Duplicate CRM data can hinder your company at every level. If left unaddressed, 15-30% of your CRM data could be duplicates. These duplicates ...

Shaping the Future of Technology: Stuart Baxter's Pioneering Work in Microsoft Dynamics and Power Platform

Join us for an insightful chat with Stuart Baxter, a well-known MVP in Microsoft Dynamics 365 and Power Platform Solution Architecture, as he ...

The Ultimate Guide to Route Optimization in Microsoft Dynamics 365 Field Service!

  Welcome back, Techies! We hope the latest chapter of our blog series, ‘Maplytics as a successful add-on to Microsoft Dynamics Field Ser...

Segmentation in Real-Time Marketing within Microsoft Dynamics 365 Marketing

In this blog post, we will explore a new feature introduced in Dynamics 365 Marketing- the ability to create segments using real-time marketin...

Dynamics 365 Marketing: How to re-order the columns in outbound emails for mobile view?

If you're using Dynamics 365 Marketing and struggling with re-ordering columns in outbound emails for mobile view, this article is for you. Th...

Workstreams Overview – part 2 – Dynamics 365 Customer Service / Omnichannel

Continuing the previous post, let us now delve deeper into the different options inside each of the workstream types. Let us first create a wo...

Announcing Toolshed for Power Platform / Dynamics 365!

Root16 has recently released a Toolshed for Power Platform/Dynamics 365 that makes managing your Dynamics environment easier. The tool is desi...