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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

New Service in your Microsoft 365 subscription: Org Explorer

If you're a Microsoft 365 user, you're in luck! A new service has been introduced to your subscription, called Org Explorer. This service prov...

2 months ago

Upcoming changes to email service notification recipients

If you rely on email service notifications from Microsoft services, it's important to be aware of upcoming changes to the way these notificati...

3 months ago

Microsoft 365 Copilot: Self-service purchase settings in Microsoft 365 admin center (E3, E5)

If you have an E3 or E5 license, you can now manage self-service purchase settings for Microsoft 365 Copilot in the admin center. These settin...

4 months ago

Introducing Tracked components for Dynamics 365 Supply Chain Management

Microsoft has unveiled its latest feature, Tracked Components, in Dynamics 365 Supply Chain Management, which streamlines the process of regis...

9 months ago

Dynamics 365 Customer Insights and Dynamics 365 Sales 2024 Release Wave 1 Release Highlights

1 year ago

Understanding Overflow handling – Work item limit exceeds in Voice Channel – Omnichannel (Dynamics 365 Customer Service)

Say for one the Advanced Queue of type Voice we have the following Overflow handling defined (the queue has only 1 user assigned to it). i.e. ...

1 year ago

Workstreams Overview – part 1 – Dynamics 365 Customer Service / Omnichannel

Workstreams can be defined as records or settings, where we can set up the channel, and define routing rules, work distribution, and bots to r...

2 years ago

The ‘Mysterious’ Customer Journey Entity In Dynamics 365 Marketing

In today’s blog I am going to be talking about ‘Customer Journey’ entity in dynamics 365 for marketing app or to be specific...

4 years ago

Gain insights of your business health with SaaS metrics in Microsoft Dynamics 365 CRM

The key to improving any business is to measure its performance, and this holds especially true for small, medium, and large enterprises invol...

2 years ago

Lost & Found Process | Dynamics 365 Bootcamp | Dynamics 365 | Power Platform

This is a video designed to guide you through the lost and found process in Dynamics 365 and the Power Platform. If you want to learn more abo...

3 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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