Microsoft Dynamics 365 Customer Service: Latest updates

Maximize Dynamics 365 CRM Data Quality with New Features of Inogic’s de-duplicate App!

Organizations relying on Dynamics 365 CRM need to have a sound deduplication strategy in place to prevent the creation of duplicate records. D...

Power Platform – Customer-Managed Key (CMK) encrypted with Azure Key Vault Managed HSM key is now available

If you're a Dataverse user and interested in enhancing the security of your data, this announcement will be of particular interest to you. As ...

Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central

We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Ce...

2024 Wave 1 Release Notes: Microsoft Copilot for Sales

Microsoft has released the highly anticipated 2024 Wave 1 release notes, packed with a plethora of exciting new features. Throughout this rele...

From Atomic Energy to Microsoft's FastTrack: Paul Mare's Insightful Journey and Guided Tour of Dynamics 365 Implementation

Join Paul Mare, an experienced Microsoft manager, on a fascinating journey through his career as he shares insights about the design, architec...

How to Integrate Microsoft CRM with External Applications Using Web Services

In this tutorial, you will learn how to seamlessly integrate your external applications with Microsoft Dynamics 365 Customer Engagement, previ...

Mailchimp integration with Microsoft Dynamics 365 CRM – Revamp sales and marketing strategies!

Businesses that realize the importance of having proper alignment between their sales, customer service and marketing teams can create more pr...

The right work assignment method can improve agent satisfaction and utilization

As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfactio...