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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

New Service in your Microsoft 365 subscription: Org Explorer

If you're a Microsoft 365 user, you're in luck! A new service has been introduced to your subscription, called Org Explorer. This service prov...

3 days ago

Omnichannel for Customer Service – Voice Upgrade

Microsoft have recently started to roll out a MAJOR update to Omnichannel voice! In this post I will explain how to upgrade your phone numbers...

5 months ago

How to Become a CRM Developer for Microsoft Dynamics 365 Online

If you're looking to become a successful CRM developer for Microsoft Dynamics 365 Online, there is a lot that you'll need to learn. To begin w...

1 year ago

Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service

Dynamics 365 Field Service has introduced two new capabilities in Dynamics 365 Field Service to make this easier. Complete Work Order by Statu...

7 months ago

Enhance agent efficiency and flexible work distribution with capacity profiles

The ability to create agent-specific capacity profiles in Dynamics 365 Customer Service is revolutionizing the way businesses distribute workl...

1 year ago

Dynamics 365 Field Service Module Overview

Dynamics 365 Field Service provides organizations to assist in creating work orders, scheduling and dispatching technicians, work order execut...

1 year ago

Improve Your Sales Process with Dynamics 365 Sales AI

Are you looking to boost your sales revenue and streamline your sales process? Dynamics 365 Sales AI may be just the solution you need to take...

1 year ago

Fixed – Automated messages not working in Voice Channel – Dynamics 365 Customer Service

Recently we were facing an issue with a customized automated message that we had configured for one of our voice channels. The message was not...

1 year ago

Windows 365: Windows 365 Azure Service Tag for network endpoint access

Windows 365 now has FQDN tags available specifically designed to grant easier and simpler access to required service endpoints via an Azure fi...

1 year ago

Dynamics 365 Marketing: How to re-order the columns in outbound emails for mobile view?

If you're using Dynamics 365 Marketing and struggling with re-ordering columns in outbound emails for mobile view, this article is for you. Th...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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