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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Omnichannel for Customer Service – The Importance of Wrap up

Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I w...

6 months ago

Announcing unlimited application installs in Dynamics 365 Customer Insights

We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license defi...

8 months ago

Voice of Customer for Dynamics CRM 2016

In this blog post, you'll learn about Voice of Customer, a powerful tool in Dynamics CRM 2016 that enables businesses to capture valuable cust...

8 years ago

Capture customer signatures with the new Signature control in Dynamics 365 Field Service Mobile

Dynamics 365 Field Service released a new and improved signature control to capture customer signatures on mobile devices. The post Capture...

10 months ago

Why Dynamics 365 Customer Service is a Game-Changer for Small Businesses

Introduction: In today’s fiercely competitive business environment, customer service has transcended beyond just being a support functio...

1 year ago

Seamless Multichannel Experience for Customer Service: Dynamics 365 Portal and Omnichannel

In today's digital age, customer expectations have evolved dramatically, and businesses must adapt to deliver consistent and personalized expe...

1 year ago

Automatically route cases with Assignment Rules within Microsoft Dynamics 365 CRM!

If you've invested a lot of time, effort, and money in gaining clients for your business, it only makes sense to focus on retaining those cust...

1 year ago

Customer experience with Dynamics 365 – 2022 Release Wave 2 Launch

In this video, you'll get an overview of the latest capabilities being released across Dynamics 365 Marketing, Sales, and Customer Insights, a...

2 years ago

Microsoft announce new Customer Service Admin Center

In a bid to simplify administration for Dynamics 365 Customer Service, Microsoft have introduced a new Customer Service Admin Center app. Why ...

2 years ago

Modernizing end-to-end customer experience with Investec

This video offers a sneak peek into the latest developments in Dynamics 365 and Microsoft Power Platform through a live example from Investec,...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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