Microsoft Dynamics 365 Customer Service: Latest updates

Use the modern rich text editor in Dynamics 365 Customer Service

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...

Announcing unlimited application installs in Dynamics 365 Customer Insights

We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license defi...

Build your Copilot testing strategy in Dynamics 365 Customer Service

Introducing a new tool like Copilot in Customer Service to customer service agents must be well-tested and validated. The post Build your Copi...

Write an email (Copilot) in Dynamics 365 Customer Service

Using the Write an email functionality of Copilot in Dynamics 365 Customer Service, the agents can quickly create responses, which they can us...

Field Service app (preview) for Teams

If you work in field service, you might want to check out the new Field Service app preview for Teams that was launched recently. The preview ...

Seamless Multichannel Experience for Customer Service: Dynamics 365 Portal and Omnichannel

In today's digital age, customer expectations have evolved dramatically, and businesses must adapt to deliver consistent and personalized expe...

Configure Facebook Channel – Omnichannel (Dynamics 365 Customer Service)

To setup Facebook Channel, Login to https://developers.facebook.com/, create a new account or use an existing developer account Create a new F...

Microsoft announce new Customer Service Admin Center

In a bid to simplify administration for Dynamics 365 Customer Service, Microsoft have introduced a new Customer Service Admin Center app. Why ...

Omnichannel for Customer Service – Collection

Omnichannel for Customer Service   Omnichannel for Customer Service provides omnichannel capabilities for Dynamics 365. Giving us web chat, SM...

Dynamics 365 Field Service is Getting Major updates with Hector Garcia Tellado

Hector Garcia Tellado is set to bring major changes to Dynamics 365 Field Service, and this podcast sheds some light on what to look forward t...