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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Omnichannel for Customer Service – The Importance of Wrap up

Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I w...

3 months ago

Announcing unlimited application installs in Dynamics 365 Customer Insights

We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license defi...

5 months ago

D365 Customer Service: Dialer Enhancements

The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed a lot of c...

5 months ago

Omnichannel for Customer Service: Filter Agents by Skills for Consults

Microsoft's Omnichannel for Customer Service now offers a feature allowing for the filtering of agents by skill when beginning a consult. This...

6 months ago

The Benefits of Using Dynamics 365 Customer Portal for Improved Customer Service and Business Growth

Dynamics 365 Customer Portal is a powerful tool that allows businesses to provide their customers with self-service access to information and ...

1 year ago

Improve admin productivity with guided Customer Service channel setup and settings search

We recently announced the unified Customer Service admin center, which consolidates administration experiences across the Microsoft Dynamics 3...

2 years ago

Location Intelligence and Mobile Technology the new era of Field Service Solution for Microsoft Dynamics 365 CRM!

Efficient field service management is at the core of running a successful business organization. However, dedicating too much time to daily op...

2 years ago

Customer experience with Dynamics 365 – 2022 Release Wave 2 Launch

In this video, you'll get an overview of the latest capabilities being released across Dynamics 365 Marketing, Sales, and Customer Insights, a...

2 years ago

Modernizing end-to-end customer experience with Investec

This video offers a sneak peek into the latest developments in Dynamics 365 and Microsoft Power Platform through a live example from Investec,...

2 years ago

How to – Provision Unified Routing in Dynamics 365 Customer Service Hub

Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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