2022 Release wave 1 - My Watchlist
Published Tuesday, February 1, 2022
Microsoft announced the 2022 release wave 1 plan for Dynamics 365 and Industry clouds, so on a high level - I have prepared some watchlist items for my radar. Here they are and you can read the full extensive list from their documentation.
Sales:
Sales Hub is now preinstalled on all environments
Update activities from sequence step and correlate it with timeline activities
Get the right insight, at the right time, at the right place
Monitor stagnated deals and how they impact the predictive score
Effortlessly log information using the mobile phone camera
Customer Service:
Analytics for knowledge articles and search terms
Usability enhancements to knowledge article search
Relevance search integration for knowledge management in portals
Simplify administration with new Customer Service admin center application
Analytics for knowledge articles and search terms
Contextual collaboration using embedded Microsoft Teams
Marketing:
Continue the conversation with your customers by taking action on their SMS replies
Customer Insights:
Import consent data almost in real time (This is huge - "This feature enables you to integrate your consent management platform with Dynamics 365 Customer Insights")
Apart from these, noticed some quite interesting stuffs around the Microsoft cloud for Industry products like Healthcare, Non-profit, etc.
Fingers crossed !!
