2022 Release wave 1 - My Watchlist

Microsoft has announced the 2022 release wave 1 plan for Dynamics 365 and Industry clouds, and this informative post highlights some watchlist items to keep on your radar. The author has compiled a high-level list of features for Sales, Customer Service, Marketing, and Customer Insights, which can be found in detail in Microsoft's documentation. In Sales, some notable updates include pre-installed Sales Hub, updated activities correlation, and mobile camera logging. Customer Service boasts enhanced analytics and search terms, streamlined administration, and contextual collaboration via embedded Teams. Major Marketing features include personalized customer interactions via unified customer activity, and better SMS replies handling. Import consent data in real time for Customer Insights is a game-changing feature. The blog suggests exciting updates for Microsoft cloud Industry products like Healthcare and Non-Profit sectors. Stay tuned!