Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

Dynamics 365 Customer Service – Create custom summaries for any record type in Customer Service

If you're a Dynamics 365 Customer Service user, you'll appreciate the latest feature announcement - Create custom summaries for any record typ...

Microsoft Dynamics 365 Customer Service

Use the modern rich text editor in Dynamics 365 Customer Service

The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience. As part of this advancement, we are ph...

How to Leverage Chat Feature in Dynamics 365 Customer Service

Introduction Are you struggling to deliver the exceptional customer service your clients expect? Do disjointed customer data, frustrated custo...

{How to} Create Azure Communication Services for Dynamics 365 Customer Service Omnichannel

Hello Everyone,Today I am going to show how to subscribe to Azure Communication Services on Azure Portal.Let's get's started.Let's say you hav...

{Do you know} View analytics for Copilot's impact on your business with Dynamics 365 Customer Service

Hello Everyone,Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer supp...

{How to} Use overflow for lengthy wait times for work items dynamics 365 customer service

Hello Everyone,Today I am going to share my thoughts: use overflow for lengthy wait times for work items dynamics 365 customer service. L...

{How to} Option sets for field mapping in integrated search in Dynamics 365 Customer Service

Hello Everyone,Today i am going to share my thoughts on the new feature of option sets for field mapping in integrated search in Dynamics 365 ...