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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Leveraging AI in Dynamics 365 Customer Insights and Journeys

Introduction Microsoft recently surveyed customers and found that 91% are more inclined to interact with brands that keep track of… The ...

2 months ago

Preparing for Copilot in Dynamics 365 Customer Service

Satish Reddy By Satish Reddy | Reading time 4 mins Watch as Satish Reddy, CEO of Aha Apps, and Praveen K Ravela, CTO of AMC Technology, o...

5 months ago

Dynamics 365 Business Central: How to Copy Existing Customer to New Customer with Power Automate (Copy Customer)

Hi, Readers.Today I would like to talk about how to copy Existing Customer to New Customer with Power Automate. This is a problem I’ve seen in...

5 months ago

MB260 :Microsoft Customer Data Platform

In this post, you'll dive into the world of customer data platforms and explore Microsoft's MB260 Customer Data Platform. The focus is on desi...

1 year ago

Capture customer signatures with the new Signature control in Dynamics 365 Field Service Mobile

Dynamics 365 Field Service released a new and improved signature control to capture customer signatures on mobile devices. The post Capture...

7 months ago

Try the new outbound dialing experience in Dynamics 365 Customer Service

The October release of Dynamics 365 Customer Service features a more intuitive, streamlined, and efficient outbound dialing experience. The po...

1 year ago

Configure Facebook Channel – Omnichannel (Dynamics 365 Customer Service)

To setup Facebook Channel, Login to https://developers.facebook.com/, create a new account or use an existing developer account Create a new F...

1 year ago

Automatically route cases with Assignment Rules within Microsoft Dynamics 365 CRM!

If you've invested a lot of time, effort, and money in gaining clients for your business, it only makes sense to focus on retaining those cust...

1 year ago

Microsoft announce new Customer Service Admin Center

In a bid to simplify administration for Dynamics 365 Customer Service, Microsoft have introduced a new Customer Service Admin Center app. Why ...

2 years ago

2 New Features with SLAs in Dynamics 365 for Customer Service

There are two new items in the 2022 release wave 1 notes pertaining to SLAs in Dynamics 365 for Customer Service: Usability enhancements in SL...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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