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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Leveraging AI in Dynamics 365 Customer Insights and Journeys

Introduction Microsoft recently surveyed customers and found that 91% are more inclined to interact with brands that keep track of… The ...

6 months ago

Advanced Bot Protection in Dynamics 365 Customer Insights

Introduction In this blog, we will explore how advanced bot protection in Dynamics 365 Customer Insights works to safeguard your… The po...

7 months ago

Omnichannel for Customer Service – The Importance of Wrap up

Within Omnichannel for Customer Service (aka Dynamics 365 Contact Center) we can define what happens after conversations end. In this post I w...

8 months ago

{How to} Integrate financial and inventory management from Dynamics 365 Field Service

If you're looking for a way to integrate financial and inventory management in Dynamics 365 Field Service, you've come to the right place. Thi...

10 months ago

New and Retired Microsoft Dynamics 365 Certifications

Microsoft has recently shared updates regarding new and retired certifications for Microsoft Dynamics 365. This post provides an overview of t...

11 months ago

Capture customer signatures with the new Signature control in Dynamics 365 Field Service Mobile

Dynamics 365 Field Service released a new and improved signature control to capture customer signatures on mobile devices. The post Capture...

1 year ago

Announcing automatic Copilot enablement in Customer Service

Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365...

1 year ago

D365 CS: Spice up your case forms with new controls!

Are you looking to enhance the appearance and functionality of your Dynamics 365 Customer Service case forms? Look no further! The 360 custome...

1 year ago

Agents Scripts and Macros with Dynamics 365 Omnichannel

In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...

2 years ago

2 New Features with SLAs in Dynamics 365 for Customer Service

There are two new items in the 2022 release wave 1 notes pertaining to SLAs in Dynamics 365 for Customer Service: Usability enhancements in SL...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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