Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
For any organization using Dynamics 365 Field Service, the ability to efficiently allocate resources can make all the difference in meeting cu...
Announcing the latest feature for Dynamics 365 Field Service - the ability to summarize work orders with Copilot in Outlook. With this feature...
Introduction In this blog, we’ll discuss why transitioning from legacy systems to Dynamics 365 Field Service is a good option… The post ...
In today’s blog I am going to be talking about ‘Customer Journey’ entity in dynamics 365 for marketing app or to be specific...
This blog post explores the Dynamics 365 Release Wave 1 for 2024, with a focus on updates related to Sales. The author continues their series ...
Unlocking customer insights is essential for any business looking to boost customer service and profitability, and this Power BI showcase does...
Get ready to ride the wave of new features and improvements in Dynamics 365 Sales with the 2024 Wave 1 release notes. The release notes were p...
Introduction: In today’s fiercely competitive business environment, customer service has transcended beyond just being a support functio...
In this article, we explore the benefits of implementing a Customer Relationship Management (CRM) system in airline businesses, and how Micros...
Microsoft has recently announced the deprecation of the Data Export Service (DES) in November 2021. While DES was a reliable tool for data exp...
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