Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
For any organization using Dynamics 365 Field Service, the ability to efficiently allocate resources can make all the difference in meeting cu...
The 2024 release wave 1 for Dynamics 365 brought us some awesome features for the Dynamics 365 CX apps. So far, this release packed a lot of c...
Microsoft's Omnichannel for Customer Service now offers a feature allowing for the filtering of agents by skill when beginning a consult. This...
Get ready to ride the wave of new features and improvements in Dynamics 365 Sales with the 2024 Wave 1 release notes. The release notes were p...
To setup Facebook Channel, Login to https://developers.facebook.com/, create a new account or use an existing developer account Create a new F...
Dynamics 365 Customer Portal is a powerful tool that allows businesses to provide their customers with self-service access to information and ...
We recently announced the unified Customer Service admin center, which consolidates administration experiences across the Microsoft Dynamics 3...
Microsoft has recently announced the deprecation of the Data Export Service (DES) in November 2021. While DES was a reliable tool for data exp...
Unified Routing can be configured in Customer Service Hub or Omnichannel Admin Center. To configure it for Dynamics 365 Customer Service, navi...
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