Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
Configuring text messages in Dynamics 365 Sales enables sales teams to communicate with customers via SMS directly from the system, creating a...
In today's fast-paced service landscape, field technicians need real-time access to customer data, work orders, asset information, and navigat...
In the fast-evolving world of field service management, empowering technicians with real-time, context-aware tools is key to boosting efficien...
In the world of field service, knowing exactly where your work needs to happen is just as important as what work needs to be done. Whether it’...
Imagine a field technician arriving at a complex site—say a wind turbine or an industrial HVAC system. Wouldn’t it be more efficient if they c...
In Dynamics 365 Field Service, managing recurring service appointments is a critical aspect of delivering timely and consistent customer servi...
In today's fast-paced business world, speed and simplicity are key—especially when managing service operations. With the integration of Micros...
The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...
First contact resolution (FCR) or One Touch Resolution rates serve as an important indicator of customer support success and is a crucial elem...
Microsoft has announced the 2022 release wave 1 plan for Dynamics 365 and Industry clouds, and this informative post highlights some watchlist...
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