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Microsoft Dynamics 365 Customer Service: Latest updates

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Dynamics 365 Field Service : Implement resource roles and categories

In Dynamics 365 Field Service, Resource Roles and Resource Categories are essential components used to classify and manage field resources (ty...

1 month ago

Business Central 2025 wave 1 (BC26): Use enhanced customer document layout for service management

Hi, Readers.The public preview for Dynamics 365 Business Central 2025 release wave 1 (BC26) is available. Learn more: Link. I will contin...

3 months ago

Use Copilot to generate knowledge articles from resolved cases – Dynamics 365 Customer Service

To enable the feature of generating knowledge articles through Copilot, navigate to Customer Service Admin Center >> Agent Experience ...

9 months ago

{Do you know} Integrate Dynamics 365 Field Service with Business Central

Learn the step-by-step process of integrating Dynamics 365 Field Service with Dynamics Business Central in this informative blog post. The int...

1 year ago

We need to talk about... Dynamics 365 Release Wave 2 for 2023... Dynamics 365 Sales

In this blog post, the focus is on the upcoming release wave 2 for 2023 of Dynamics 365, specifically for the first-party applications of Sale...

1 year ago

How does Dynamics Field Service handle customer service requests and complaints?

Dynamics Field Service provides businesses with a range of tools to handle customer service requests and complaints effectively. The system ca...

2 years ago

Copilot in Microsoft Dynamics 365 Customer Service

2 years ago

Evolve the service level of sophistication with Dynamics 365 Customer Service

Given the myriad capabilities from the technology innovations and market categories, and the fact that service organizations are across the sp...

2 years ago

Install Voice Channel in Omnichannel – Dynamics 365 Customer Service

Make sure all the prerequisites are in place – https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license#pr...

2 years ago

Dynamics 365 Field Service is Getting Major updates with Hector Garcia Tellado

If you're a user of Dynamics 365 Field Service, you'll be pleased to hear that major updates are on the horizon. In this video podcast, Hector...

2 years ago

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Microsoft Dynamics 365 Customer Service: Latest updates

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