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Microsoft Dynamics 365 Customer Service: Latest articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

How to Configure CRM Relationships for a Mind-Map View in Dynamics 365

Modern organisations rely on vast webs of customer, partner, and product data. In Microsoft Dynamics 365 CRM, this often means dealing with co...

1 month ago

Moving sales, service, and finance to the Frontier with Microsoft 365 Copilot

Today, we're announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance professionals. The po...

4 months ago

The public preview for Dynamics 365 Business Central 2025 release wave 2 (BC27) is available

Hi, Readers.The public preview environment for Dynamics 365 Business Central 2025 release wave 2 (BC27) is available now. You can create it in...

4 months ago

Under the Hood: Building an AI-Driven Storefront with Dynamics 365 Commerce

To power the next generation of omnichannel retail, we have modernized the Dynamics 365 Commerce POS with a new framework built on React and F...

7 months ago

Cumulative Update Summary for Microsoft Dynamics 365 Business Central (April, 2025)

Cumulative Update (April, 2025) for Microsoft Dynamics 365 Business Central is now released. BC26: CU00 Cloud (SaaS): Managing Production and ...

9 months ago

Indulge like an Expert with Maps Integrated within Dynamics 365 using #KnowYourMaplytics

Microsoft Dynamics 365 is a powerful CRM platform that helps businesses manage customer interactions, sales pipelines, and marketing efforts. ...

1 year ago

Exploring Dynamics CE Focused View: Streamlining Task Management and Record Navigation

Microsoft Dynamics 365 Customer Engagement allows for customized "views" within entities, enabling users to organize and present information b...

1 year ago

Dynamics 365 Business Central: Import Multiple Customer Pictures (Customization)

Hi, Readers.Today I would like to briefly discuss a specific requirement, how to import multiple customer pictures. This was a question from a...

2 years ago

Omnichannel for Customer Service – Conversation Categories

With Microsoft's Omnichannel for Customer Service I recently had a requirement to create one or more categories for each conversation. The ide...

3 years ago

Mitch’s Minute: Decoding Dynamics 365 Security Errors

If you're struggling with understanding security errors in Dynamics 365, this Mitch's Minute is here to help. In this video, you'll watch as M...

5 years ago

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Microsoft Dynamics 365 Customer Service: Latest articles

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