Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.
We are announcing the ability to integrate Microsoft Teams Town Hall into Dynamics 365 Customer Insights – Journeys. This feature will r...
You open Dynamics 365 CRM on a busy morning, ready to dive into your tasks. But there it is again, a flood of duplicate leads, contacts, and a...
Date Online Customers 2025.04.08 45,000 2024.07.17 40,000 2023.11.01 30,000 2025.04.08: Just announced at Directions North America, Business C...
According to this blog post, the release of Dynamics CRM 2016 could potentially spell the end of Survey Monkey and similar survey tools. The p...
If you're a Microsoft 365 user, you'll be pleased to know that Microsoft is now offering a backup service that spans across OneDrive, SharePoi...
A new work order management interface is included in Dynamics 365 Field service release wave 2 of 2023. The new interface makes it easier to g...
This post highlights the benefits of leveraging Dynamics 365 Commerce to extend your existing Dynamics 365 Supply Chain Management application...
I love finding small features I've previously missed! This post is about such a feature, the ability within the customer service workspace to ...
To configure the WhatsApp channel, we need to set up the account in the Customer Service Admin Center. Navigate to Customer Support >>...
In light of the COVID-19 pandemic, many of us are adjusting to working remotely. With this in mind, it's the perfect time to enhance your Dyna...
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