Dynamics 365 Contact Center

{How to} Improve engagement by editing emails in live journeys in Dynamics 365 Customer Insights - Journeys

Hello Everyone,Today I am going to share my thoughts on the preview feature: improve engagement by editing emails in live Journeys on Dynamics...

How to Calculate purchase order total value using X++ in Dynamics 365 FO?

In the previous article  “Field Fixed Relation in D365 with Example “, you learned what is a Field Fixed relation and how to make a ...

Send Survey from Dynamics 365 apps using Customer Voice

Feedback is a gift and managing feedback from customers / vendors / employees is crucial for every organization. I have written earlier about ...

Power Pages: How to Track Changes by Contact (Portal User) in Dataverse Auditing

Introduction Power Pages sites, connected to Dataverse, serve as a powerful tool for modern website development. Dataverse, acting as a versat...

The Role of eCommerce in Your Dynamics 365 Integration Strategy

Satish Reddy By Satish Reddy | Reading time 4 mins Watch as Satish Reddy from Aha Apps and Naveen Reddy from Dynamics eShop for a discuss...

Trigger post-call actions using caller hang-up events 

In contact centers, a voice conversation does not end when the call disconnects. That’s when critical work begins – loggin...

Dynamics 365 Customer Service – 2022 Release Wave 2 Launch

How Copilot in Dynamics 365 Empowers Customer Service Representatives with Practical Tools

Customer Service Representatives (CSRs) are pivotal in delivering exceptional customer experiences. Copilot in Dynamics…

How to deal with the Calculated columns having Null values (Dynamics 365 / Dataverse)

Suppose we have the following whole number fields, where Field C is the calculated column and is the sum of Field A and Field B Field C calcul...

JavaScript for fields in Business Process Flow (few key points)– Dataverse / Dynamics 365

Suppose we have the following fields in the form as well as in the business process flow stage for the lead. And let us apply the below JavaSc...