Dynamics 365 Contact Center

Dynamics 365 Business Central: Change the exchange rate on each journal line/document

Hi, Readers.Today I would like to briefly talk about how to change the exchange rate on each journal line.If you trade in different currencies...

Microsoft 365 admin center: Usage reports – Overview page redesign

The Microsoft 365 admin center is getting a redesign for its Usage report Overview page aimed at better navigating the essential insights of y...

Business Central 2024 wave 2 (BC25): Use Copilot prompt actions on Document, Card and ListPlus pages

Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...

JavaScript for fields in Business Process Flow (few key points)– Dataverse / Dynamics 365

Suppose we have the following fields in the form as well as in the business process flow stage for the lead. And let us apply the below JavaSc...

Dynamics 365 Customer Service – 2022 Release Wave 2 Launch

Content personalization in Dynamics 365 Marketing real-time

Personalizing emails to your contacts can make a difference. Personalization in Dynamics 365 Marketing Outbound is done with field expressions...

Contact’s Originating Lead – originatingleadid is not valid for update – Dynamics 365 / Dataverse

Recently we were writing a plugin that on the creation of a lead updates the originating lead of a contact record. The value was neither getti...

Agents Scripts and Macros with Dynamics 365 Omnichannel

In this article, we'll take a look at how you can leverage Agent Scripts and Macros to deliver superior customer experiences with the Dynamics...

How to Recover Deleted Records in Dynamics 365 CRM (Without a Full Database Restore)

It’s 90 minutes before a high-stakes renewal call. Your sales rep opens Dynamics 365 to pull up the account, check the contact history, ...

Microsoft’s Digital Contact Center Platform in Action

We discuss the technologies that give the Digital Call Center Platform its punch, as well as the first of its five key capabilities: Omnichann...