Dynamics 365 Contact Center

Business Central 2024 wave 2 (BC25): Support for the Scope property on Enums and AL Interfaces

Hi, Readers.The public preview for Dynamics 365 Business Central 2024 release wave 2 (BC25) is available. Learn more: Link. I will contin...

Simplify Exports in Dynamics 365! 🌟#AdventWithInogic #advent #day7

Send Survey from Dynamics 365 apps using Customer Voice

Feedback is a gift and managing feedback from customers / vendors / employees is crucial for every organization. I have written earlier about ...

Optimize Dynamics 365 Storage with Attach2Dynamics Bulk Migration Tool

[Video] Gain a Competitive Advantage with an Enterprise Data Strategy

  Many companies are awash with data, but they have no overarching strategy to manage that data across the enterprise. Instead, each depa...

How to Calculate purchase order total value using X++ in Dynamics 365 FO?

In the previous article  “Field Fixed Relation in D365 with Example “, you learned what is a Field Fixed relation and how to make a ...

Power Pages: How to Track Changes by Contact (Portal User) in Dataverse Auditing

Introduction Power Pages sites, connected to Dataverse, serve as a powerful tool for modern website development. Dataverse, acting as a versat...

Unlock the power of record routing with real-time analytics

Running an effective contact center requires real-time insights into key operational metrics. Dynamics 365 Customer Service introduces real-ti...

{How to} Improve engagement by editing emails in live journeys in Dynamics 365 Customer Insights - Journeys

Hello Everyone,Today I am going to share my thoughts on the preview feature: improve engagement by editing emails in live Journeys on Dynamics...

Dynamics 365 Business Central: How to add a user signature when sending mail from BC (E-mail Signature)

Hi, Readers.Last week, I saw an interesting question in Business Central forum, when sending emails from BC, is it possible to add a user̵...