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Dynamics 365 Contact Center

Forecasting case and conversation volumes in Dynamics 365 Contact Center

Dynamics 365 Contact Center now includes advanced forecasting capabilities that enable organizations to predict case and conversation volumes ...

1 year ago

Dynamics 365 Contact Center enables seamless customer handoffs with flexible transfer options, including direct, warm, queue, Teams, and exter...

4 months ago

Hello Everyone,Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer supp...

2 years ago

Contact centers play a crucial role in delivering exceptional customer support and driving business growth. With the rise of digitalization an...

1 year ago

We are pleased to announce the availability of Dynamics 365 Contact Center in Government Community Cloud (GCC), signifying a significant advan...

11 months ago

We are announcing the ability to use the Desktop companion application in Dynamics 365 Contact Center. This feature will reach general availab...

1 year ago

To enable the new lead experience, navigate to App Settings >> Lead + opportunity management in the Sales Hub App. On enabling it, we ...

1 year ago

In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to m...

1 year ago

We are announcing the ability to boost contact center efficiency with real-time streaming analytics in Dynamics 365 Contact Center. This featu...

2 months ago

From the Power Platform Admin Center for a particular Environment, through Settings >> Product >> Behaviour >> Show le...

1 year ago

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