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Dynamics 365 Contact Center

Predict workforce capacity needs in Dynamics 365 Contact Center

In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to m...

1 year ago

To enable the new lead experience, navigate to App Settings >> Lead + opportunity management in the Sales Hub App. On enabling it, we ...

1 year ago

We are announcing the release of the ongoing conversation dashboard in Dynamics 365 Contact Center. This feature will reach general availabili...

10 months ago

We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers a...

12 months ago

We are announcing the ability to equip voice agents with custom voice in Dynamics 365 Contact Center. This feature will be available in public...

10 days ago

From the Power Platform Admin Center for a particular Environment, through Settings >> Product >> Behaviour >> Show le...

1 year ago

We are announcing the availability of the Understand outcomes of proactive engagements feature in Dynamics 365 Contact Center. This feature wi...

10 months ago

Custom Neural Voices enable organizations to move beyond generic text-to-speech and create voice experiences that reflect their brand, values,...

5 months ago

We are announcing the ability to track segment-level metrics across queues in Dynamics 365 Contact Center. This feature will reach general ava...

3 months ago

We are announcing the ability to boost contact center efficiency with real-time streaming analytics in Dynamics 365 Contact Center. This featu...

2 months ago

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