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Dynamics 365 Contact Center

Introducing Conversation Orchestration in Dynamics 365 Contact Center

Conversation Orchestration in Dynamics 365 Contact Center enables real-time decisioning, dynamic prioritization, and intelligent automation ac...

2 months ago

Dynamics 365 Business Central 2024 wave 2 (BC25) is generally available. New customers will automatically get the latest builds of Business Ce...

1 year ago

Entities are the core building blocks in Dynamics 365 CRM, organizing how data is stored, managed, and accessed across the system. Each entity...

1 year ago

We are announcing the ability to enhance troubleshooting with improved error messaging and evaluation retries in the Dynamics 365 Contact Cent...

1 month ago

Table of Contents Introduction The gap between rhetoric and reality is closing with Artificial Intelligence (AI) taking on every aspect…...

1 year ago

Dynamics 365 Contact Center provides an intuitive solution enabling service representatives to request, track, and manage their leave seamless...

1 year ago

We are announcing Admin Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026. How does this affect m...

4 months ago

We are announcing the ability to use callback insights to optimize contact center operations in Dynamics 365 Contact Center. This feature will...

4 months ago

In today’s fast-paced service landscape, ensuring the right number of service representatives are available at the right time is critical to m...

1 year ago

Hello Everyone,Microsoft Copilot has introduced several features in Dynamics 365 Customer Service that can significantly enhance customer supp...

2 years ago

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