Dynamics 365 Contact Center
We are happy to announce that the May 2024 update of Power Automate for desktop (version 2.44) has been released! You can download the latest ...
We are announcing the introduction of improved insights and security awareness for your agents in Microsoft Copilot Studio. This feature is no...
Hello everyone, Before getting into the update details, we have a favor to ask: Help us support you by adding this&n...
The “Move To” option is now available in the pop-out ribbon in New Outlook and Outlook for Web, making it easier to organize email...
If you like brevity or more depth in the summaries that Copilot generates when you open a document, you can now specify your preference as bri...
Outlook for iOS and Android will support Microsoft Purview sensitivity label inheritance from attachments. When users attach files with sensit...
If you're a CRM developer looking to enhance your debugging skills, this post is an informative read. The author sheds light on how to use the...
Why diagrams matter (and why they usually fail us) Entity-Relationship Diagrams (ERDs) are the universal shorthand for talking about data mode...
Agents that outlive their creators – governance, risk, and the long tail of AI In most organizations, apps get decommissioned. Workflows get r...
Microsoft Teams brings yet another exciting feature for seamless collaboration - "Collaborative Stageview". This newly introduced feature allo...
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