Dynamics 365 Contact Center

Microsoft Viva: Connected actions – Viva Pulse integration into Viva Insights Leader deep dive reports

Microsoft Viva has introduced a new integration feature called "Viva Pulse" which adds more context to workplace metrics in Teams. Leaders can...

Microsoft Teams: Easily call in a presenter from the roster for town halls and webinars

Microsoft Teams will allow organizers and presenters to quickly add a missing presenter from the roster during town halls, webinars, or struct...

Microsoft Teams: Bots and Message Extensions in DOD

DOD customers utilizing Microsoft Teams can now take advantage of building and deploying custom bots and message extensions within their envir...

Microsoft Purview | Information Protection: On-demand classification of files in SharePoint and OneDrive for business

Microsoft Purview is introducing on-demand classification of files in SharePoint and OneDrive, allowing discovery and classification of sensit...

SymphonyAI and Azure OpenAI copilot

Microsoft Teams: Education grid view refresh

Microsoft Teams for Education has introduced a refreshed grid view that streamlines the process of finding assignments, classwork, or channels...

Azure WAF integration in Copilot for Security- Protect web applications using Gen AI

The Microsoft Copilot for Security integrates Azure Web Application Firewall (WAF) to provide advanced protection to web applications through ...

Microsoft Teams: Expanded and enhanced peripheral auto-association support for Bring Your Own Device (BYOD) spaces

Microsoft Teams will expand peripheral auto-association support for BYOD spaces, including docking stations and webcams, starting May 2025. Th...

Outlook: Share to Teams will be added to the ribbon in the new Outlook for Windows

In the new Outlook for Windows, users will soon have the ability to share emails directly to Microsoft Teams through a new button in the ribbo...