Dynamics 365 Commerce

CRM vs. CMS: Knowing the Difference and Selecting the Right Solution 

As businesses continue investing in technology to improve customer engagement and support growth, it's common for CRM and CMS platforms to be ...

How We Successfully Removed the Resco Woodford Managed Solution from Dynamics 365 Field Service

Recently, we needed to remove the legacy Resco MobileCRM (Woodford) managed solution from a Dynamics 365 Field Service environment. Although t...

Dataverse Plugins vs Power Automate: What Microsoft Experts Actually Use in Real Projects

Introduction One of the most common questions I hear from Power Platform developers and Dynamics 365 professionals is: “Should I use a D...

Work IQ en disponibilité générale : vos agents Copilot Studio connaissent enfin votre organisation

Work IQ en disponibilité générale : vos agents Copilot Studio connaissent enfin votre organisation IA agentique · Copilot Studio · Dispon...

Keep Your Event Communications Relevant with Message Expiration in Dynamics 365 Customer Insights-Journeys

When we automate customer communications, timing plays a crucial role. Imagine receiving a reminder for an event after the session has already...

Microsoft Scout vs Copilot at Build 2026: Which Microsoft AI Tool Is Right for Your Business?

Your inbox doesn't pause at 6pm. Your competitors aren't waiting either. So why is your AI still sitting idle, waiting to be asked? Microsoft ...

How to write blog posts with Copilot Cowork

The world moves fast. New features arrive every week, and time to write about them is limited. So I did an experiment: I asked Copilot Cowork ...

How to Remove Teams Chat Threads with PowerShell

Sometimes, Microsoft 365 tenants need to remove problematic Teams chat threads from user view. The usual reason is because someone posted some...

Direct Lake at Enterprise Scale - Why It Breaks (And How to Spot It Before It Costs You)