Dynamics 365 Commerce
We’re introducing the ability to view and manage auto attendant shared voicemails directly in the Microsoft Teams Queues app. Previously...
We’re performing a one-time cleanup of aged pending requests in the All Agents request management experience. This cleanup is intended t...
We are announcing the ability to start quality and coaching in one click with out-of-box criteria in Dynamics 365 Contact Center. This feature...
We are announcing the ability to use bullseye routing with user groups to orchestrate conversations in Dynamics 365 Contact Center. This featu...
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will...
We are announcing the ability to import tasks from other projects in Dynamics 365 Project Operations. This feature will reach general availabi...
We are announcing language support for quality and coaching evaluations, insights, and nudges in Dynamics 365 Contact Center. This feature wil...
We are announcing the ability to track quality trends over time with a historical analytics report in Dynamics 365 Contact Center. This featur...
We are announcing the ability to configure minimum interval of time entry duration in Dynamics 365 Project Operations. This feature will reach...
Is Dynamics 365 Working Hard Enough for Your Business? Nearly 20,000 verified organizations worldwide rely on it to manage customers, streamli...
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