Loading...

Enhanced Case Experience in Customer Service Workspace within Dynamics 365 CRM

Enhanced Case Experience in Customer Service Workspace within Dynamics 365 CRM

The new Enhanced case experience will help agents easily interact with customers regarding the case in the Customer Service Workspace app, and it is available in the Customer Service Workspace app only. How to Enable it? 1. Open the Customer Service Admin Center app and click on Miscellaneous under Operations group, and then click on… Read More »

The post Enhanced Case Experience in Customer Service Workspace within Dynamics 365 CRM first appeared on Microsoft Dynamics 365 CRM Tips and Tricks.

Published on:

Learn more
	Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting
Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting

Share post:

Related posts

Dynamics 365 Customer Service – Customize formatting and headers for Case and Custom Record Summaries

We are announcing the ability to customize the formatting and headers of Case and Custom Record Summaries. This will help structure and presen...

8 hours ago

Dynamics 365 Customer Service – Use shift bookings to assign conversations

We are announcing the Shift based routing feature in Dynamics 365 Customer Service. This feature enables unified routing to ensure that tasks,...

12 days ago

Dynamics 365 Customer Service – Update to msdyn_AppProfileManagerAnchor package

We have scheduled an update to the msdyn_AppProfileManagerAnchor package in your Dynamics 365 Customer Service environment to address an issue...

1 month ago

We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service

Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...

2 months ago

Enhancing Knowledge Retrieval with Microsoft Copilot Agents in Dynamics CRM and SharePoint

Studies show that 70% of employees spend unnecessary time searching for information across multiple systems, leading to productivity losses an...

2 months ago

Configuration of Copilot timeline highlights in Dynamics 365 Customer Service

Dynamics 365 empowers organizations to provide exceptional customer experiences. One of its key features…

2 months ago

{How to} become MCT Microsoft Certified Trainer on Microsoft Dynamics 365 Customer Engagement step by step instructions

Hello Everyone,Today i am going to share guidelines on becoming Microsoft Certified Trainer on Microsoft Dynamics 365 Customer Engagement or P...

3 months ago

Default Value vs. Current Value in Dynamics 365 CE: Key Differences

In Dynamics 365 CE (Customer Engagement), environment variables are used to manage configuration settings for solutions. When dealing with env...

3 months ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy