How to – switch between Enhanced and Legacy (Default) multisession workspace in Customer Service Workspace
Published on:
Learn moreRelated posts
Dynamics 365 Customer Service – Update to msdyn_AppProfileManagerAnchor package
We have scheduled an update to the msdyn_AppProfileManagerAnchor package in your Dynamics 365 Customer Service environment to address an issue...
We need to talk about... Dynamics 365 Release Wave 1 2025... Dynamics 365 Customer Service
Next, in my this current blog series, I am discussing the updates we can expect to see for Sales, Customer Insights Journeys, Customer...
Configuration of Copilot timeline highlights in Dynamics 365 Customer Service
Dynamics 365 empowers organizations to provide exceptional customer experiences. One of its key features…
Dynamics 365 Customer Service - Overview Video
How to Configure Dynamics 365 Customer Service Copilot: Ask Question
In today’s competitive business landscape, delivering exceptional customer service isn’t just a differentiator—it’s a…
Configure Case Handling Time widget for the Case form – Dynamics 365 Customer Service
The Case Handling Time widget (preview) can be added to the Case Form, giving a focused way to track case resolution efficiency. By using this...
Enhance Efficiency with the New Queue Items Control in Dynamics 365 Customer Service
The Queue Items control is another addition to the new PCF controls available for Customer Service. This feature allows users to see related q...
Dynamics 365 Customer Service – Use proactive prompts and insights generated by Copilot
Dynamics 365 Customer Service users can now benefit from the use of proactive prompts and insights generated by Copilot, a feature that enable...