Loading...

How to – switch between Enhanced and Legacy (Default) multisession workspace in Customer Service Workspace

How to – switch between Enhanced and Legacy (Default) multisession workspace in Customer Service Workspace
With the Enhanced multisession layout in Customer Service Workspace, we have different sessions open in different tabs at the top and different tabs inside each session, along with the Navigation on the left. To revert to the old default workspace or legacy navigation (deprecated), open the developer tools in the browser. And paste the following … Continue reading "How to – switch between Enhanced and Legacy (Default) multisession workspace in Customer Service Workspace"

Published on:

Learn more
Nishant Rana's Weblog – Everything related to Microsoft .NET Technology
Nishant Rana's Weblog – Everything related to Microsoft .NET Technology

Everything related to Microsoft .NET Technology

Share post:

Related posts

Dynamics 365 Customer Service – New timeout rules logic for Representative Non-Response time and open state conversation

We are announcing new timeout rules logic for Representative Non-Response Time and open state conversations in Dynamics 365 Customer Service. ...

3 days ago

Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent

We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilita...

6 days ago

Dynamics 365 Customer Service – Perform bulk actions on filtered conversations

We are announcing the ability to perform bulk actions on filtered conversations in Dynamics 365 Customer Service. This feature will reach gene...

6 days ago

Dynamics 365 Customer Service – Automatically restore sessions after a browser refresh

We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will re...

6 days ago

Dynamics 365 Customer Service – Enhance service representative efficiency with custom productivity tools

We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. Th...

6 days ago

Dynamics 365 Customer Service – Use Copilot to generate contextual partial email content

We are announcing the ability to use Copilot to generate contextual partial email content for Dynamics 365 Customer Service. This feature enab...

7 days ago

Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence

We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of servic...

27 days ago

Dynamics 365 Customer Service – Connect AI agents using Model Context Protocol server

We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...

1 month ago

Dynamics 365 Customer Service – Configure timeout rules override in SLA-based automatic actions

We are announcing the ability to configure timeout rules override in SLA-based automatic actions in Dynamics 365 Customer Service. This featur...

1 month ago

Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in

We are announcing the ability to enable service representative’s microphones to be connected prior to calls beginning in Dynamics 365 Co...

1 month ago
Stay up to date with latest Microsoft Dynamics 365 and Power Platform news!
* Yes, I agree to the privacy policy