Utilizing the Swarming feature in Teams (PREVIEW) for intelligent collaboration within Dynamics 365

Microsoft is currently working on enhancing Dynamics 365 by leveraging the advantages of integration with Teams. One feature, known as “Customer support swarming (preview)”, is available within D365 Customer Service, which we will explore in this blog post. It's important to note that this feature is currently in the preview mode.

The need for efficient customer service is paramount for any business wishing to succeed in the long run. With the swarming feature, customers can connect with the most suitable representative who can assist them in resolving their queries. This team collaboration tool allows for intelligent assignment of tasks to the most suitable personnel, allowing them to work together to resolve customer issues in real-time collaboratively.

With a focus on customer satisfaction, Dynamics 365's swarming feature empowers teams to answer customer queries faster and more effectively. The integration with Teams offers a seamless and cohesive collaboration experience, allowing customer service representatives to utilize the built-in communication tools, including voice, video, and screen sharing to the fullest extent.

In conclusion, the swarming feature in Teams and the Dynamics 365 integration allows customer service teams to work more intelligently and efficiently, providing customers with a satisfactory experience. As this feature is still in the preview mode, stay tuned for future updates and rollouts from Microsoft.

The post Utilizing the Swarming feature in Teams (PREVIEW) for intelligent collaboration within Dynamics 365 was originally published on Inogic.