Microsoft Power Virtual Agent: Latest updates

Teams Work location set automatically. Review Copilot agent activity | 380

Listen to your meeting as an audio overview. Summarise email attachments before opening them to read. In the right hands, these will be useful...

Episode 400 – Microsoft 365 Copilot Declarative Agents and Copilot Studio Agent Builder

Welcome to Episode 400 of the Microsoft Cloud IT Pro Podcast. In this episode, Ben and Scott explore how IT professionals and developers can l...

Powering Up Your Analytics: Exploring Power Query in Power BI

If you're an analyst or a data professional, you must be aware of the significance of data processing and its effects on modern life. Efficien...

Embedding a Dataverse Power Automate Flow Inside Power BI

In this insightful post, you'll discover how to embed a Power Automate flow inside a Power BI report. With this new feature, Power BI users ca...

The right work assignment method can improve agent satisfaction and utilization

As a contact center manager, you need to ensure that customers are routed to the right agent while balancing factors like customer satisfactio...

Microsoft Teams: Background Blur and Effects for Citrix

Microsoft Teams is rolling out a new feature for Citrix virtual desktop infrastructure (VDI) users, which allows them to blur the background i...