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Building Agents for Teams: Managing the noise of collaboration

Most of us are familiar with one-to-one agent chats: private, direct interactions where rules are relatively simple. With only you and the age...

Building Agents for Teams: Managing the noise of collaboration

Most of us are familiar with one-to-one agent chats: private, direct interactions where rules are relatively simple. With only you and the age...

How AI Chatbots Transform WhatsApp Customer Support in Dynamics 365

A customer sends a WhatsApp message: “Where is my order?” But the bigger shift happens when WhatsApp, AI, and CRM work together. With Dynamics...

Sync Dynamics 365 Permissions with SharePoint Automatically

Dynamics 365 Sales – Ability to refresh opportunities research monthly

We are announcing the ability to refresh opportunities research monthly in Dynamics 365 Sales. This feature will reach general availability on...

Dynamics 365 Commerce – On-behalf-of support now available in Microsoft Entra External ID

We are announcing the ability to enable on-behalf-of ordering for Microsoft Entra External ID (EEID) in Dynamics 365 Commerce. This feature wi...

90-Day Reminder: Windows 11, version 23H2 Enterprise and Education editions reach end of updates on November 10, 2026

On November 10, 2026, Windows 11, version 23H2 Enterprise and Education editions will reach end of updates. The November 2026 Windows security...

Dynamics 365 Sales – Ability to add custom risk criteria in Sales Opportunity Agent

We are announcing the ability to add custom risk criteria in the Sales Opportunity Agent in Dynamics 365 Sales. This feature will reach genera...

Dynamics 365 Contact Center – Use voice biometrics to authenticate for increased security

We are announcing the ability to authenticate using voice biometrics in Dynamics 365 Contact Center. This feature will reach general availabil...

Dynamics 365 Project Operations – Archive project cost actuals with long-term retention

We are announcing the ability to archive project cost actuals with long-term retention in Dynamics 365 Project Operations. This feature will r...