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Optimize workforce operations across people and AI agents with Dynamics 365

Workforce engagement management in Dynamics 365 helps service organizations plan, manage, and improve performance across customer service reps...

5 Mistakes We Keep Seeing in First-Time Dynamics 365 Implementations

After working on countless Dynamics 365 Sales and Customer Service implementations, some patterns are hard to ignore. These issues don’t usual...

From Duplicate Site Visits to Smarter Dispatching: A Dynamics 365 Success Story

A technician once turned up at a commercial site to service a fire alarm, only to discover another engineer had already visited that same morn...

Microsoft Fabric + Databricks: Better Together for the Modern Data Estate

A Smarter Way to Control Data Replication in Microsoft Fabric

Organizations increasingly use Microsoft Fabric to build analytics and reporting solutions powered by Microsoft Dataverse data. However, durin...

Microsoft 365 License Price Increases in July 2026: All You Need To Know

In early December 2025, Microsoft announced a significant global update to pricing and packaging for selected commercial Microsoft 3...

Retirement of Azure DevOps issuer in Workload identity federation service connections

We are announcing the deprecation of the Azure DevOps issuer in workload identity federation (WIF) service connections, with planned retiremen...

The Grief and Joys of New PowerShell Releases

A new version of the Microsoft Graph PowerShell SDK (V2.38) is available, as is a new version of the Exchange Online Management module. They d...