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Why Customer Service Is Becoming a Data Problem, Not Just a People Problem

Why Customer Service Is Becoming a Data Problem, Not Just a People Problem CRM Contact Centers: Getting Answers with Microsoft Dynamics 365 Ev...

What Is Microsoft 365 Copilot Cowork?

Microsoft 365 Copilot Cowork handles multi-step business tasks instead of using Copilot only for creating drafts, summaries, or recommendation...

The Invisible CRM: How AI Agents Could Transform Your Non-Profit's Case Management

Non-profit organizations are being asked to meet growing community needs with resources that are not growing to match. According to the Center...

Microsoft 365 & Power Platform Call (Microsoft Speakers) – July 28th, 2026 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

Explore migration options for Microsoft Dynamics NAV, Microsoft Dynamics GP, and Microsoft Dynamics SL customers

Business Central provides a modern cloud ERP foundation that helps organizations streamline operations, improve visibility, support AI-powered...

Using SharePoint to Optimize Document Management in Dynamics 365

Microsoft Dynamics 365 provides robust customer relationship management capabilities, but when it comes to document management, many organizat...

Refactor your database with SQL projects in VS Code

SQL database projects are a fundamental tool for keeping your database in source control, tracking changes and collaborating on quickly evolvi...

Power Automate mobile apps, the Excel add-in and personal accounts are going away

Power Automate is dropping the mobile app, the Excel add-in and personal accounts. What changes and when.

Microsoft Dataverse Explained in 15 Minutes | Tables, Columns, Relationships & CDM