Omnichannel for Customer Service – Assignment Priorities
Within Omnichannel for Customer Service we use Unified Routing to assign conversations to agents. Out of the box we have several assignment me...
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Within Omnichannel for Customer Service we use Unified Routing to assign conversations to agents. Out of the box we have several assignment me...
While developing ‘PowerApp Components’ and traditional ‘Web Resources’, a common challenge is that testing is not straight forward. To test a ...
Companies constantly seek innovative solutions to streamline operations and enhance productivity in the ever-evolving manufacturing landscape....
Hi, Readers.The public preview for Dynamics 365 Business Central 2023 release wave 2 (BC23) is available. Learn more: Link. I will contin...
On September 19, 2023 Microsoft announced their intention to retire the Exchange Web Services API on 1 October 2026. The suggested replacement...
Hi, Readers.The public preview for Dynamics 365 Business Central 2023 release wave 2 (BC23) is available. Learn more: Link. I will contin...
Parag Chapre's journey in the world of Microsoft Dynamics ERP is a testament to the power of continuous learning. As a senior consultant at DX...
If you're a user of Azure SDK, you'll be interested to know that a new release is available with exciting features and enhancements. This post...
Sales Copilot can be used to get the latest news for the company or account, from Lead, Opportunity, Contact, or Account form. To enable Sales...
In this episode, Vishwas Lele, the CTO of Applied Information Sciences, sheds light on the history and features of Azure Arc. The service enab...
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