Dynamics 365 Order Management System

Dynamics 365 Contact Center – Leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria

We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Cont...

Dynamics 365 Customer Service – Leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria

We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Cust...

Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility

We are announcing Quality Evaluation Agent Evaluation Criteria Extensibility in Dynamics 365 Customer Service. This feature will reach general...

Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility

We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Customer Service. This feature will reach general av...

Dynamics 365 Business Central: Does the API support Multi-level Expand (Multi layers)

Hi, Readers.Today I would like to discuss a question I was asked recently, does the BC API support Multi-level Expand? With Business Central y...

Agentic AI for inventory to deliver: From procurement to fulfillment

From procurement and production to fulfillment and customer satisfaction, inventory-to-deliver impacts every aspect of the supply chain. The p...

Set Up A D365 Email Template

Set Up A D365 Email Template

Communication with customers is very important. After something progresses with their order, it is helpful to send the customer an email. In t...